VOICELINGUA · VERSION 2026-10-06.2

Terms of Service

Effective October 6, 2026. These terms apply to the Voicelingua website and companion app. By checking the agreement box when registering or requesting service, you agree to these terms.

Accounts and access

Provide accurate contact details and protect your account and private appointment links. Customers must register their service details, verify their email and set up authorized billing before entering a paid call. Interpreter acceptance and an active call room are also required. Browsing alone does not authorize a call.

Prices and payment

Review the displayed total and service details before authorizing payment. An appointment request alone does not charge your card. For audio and video calls, authorize your saved card once for future calls. Your displayed interpreter rate and platform fee are fixed for each call. We charge only verified time connected with the interpreter after the call; waiting time is free. Partial minutes are prorated and monetary amounts are rounded up to cents. Charges below the $0.50 USD card minimum are retained and combined with a later bill. In-person appointments retain the agreed fixed amount, charged on interpreter acceptance. Terms acceptance and card setup are reused while your customer session is valid. Material terms changes, an expired login, or a declined card may require attention. Payment information is entered through Stripe checkout. Do not send card details by email or chat.

Appointments and refunds

Interpreter payouts are held until you confirm that the appointment took place and that you are satisfied. Report nonattendance, quality concerns or billing issues using the appointment’s issue button or contact support@voicelingua.com. Refund requests are reviewed by the administrator; a request does not automatically release funds or guarantee a refund. Your rights under applicable law remain unaffected.

Qualifications, location and reviews

Review the interpreter’s displayed credentials and verification status before selecting them. Approximate location signals are not proof of residency or identity. Real ratings come from eligible customer service reviews. Profiles marked Demo are fictional and do not create real calls, bookings or charges.

Healthcare and privacy

Declare whether you are a healthcare provider. Medical requests require an interpreter with a current verified medical certification. Do not submit patient names, medical records or other patient-identifying information through forms, email, chat or document tools. Healthcare calls remain unavailable until activated. AI assistance, transcription and document tools are disabled for healthcare calls. This website does not represent that healthcare calling has been approved for use.

Calls and AI assistance

General calls use Zoom. You can save your audio-processing agreement for future general calls. Optional AI tools assist a human interpreter and can make mistakes; the interpreter must review their output. Do not use this service for emergencies. Internet connectivity and device permissions are required.

Acceptable use and availability

Do not impersonate others, misrepresent credentials, upload unlawful content or attempt to bypass access and payment controls. Access may be paused for misuse or security concerns. Features explicitly marked pending activation are unavailable. Service interruptions may occur; contact support about affected paid services.

Contact and changes

Contact support@voicelingua.com for account, appointment and billing assistance. Do not include patient information. Material changes to these terms require renewed acceptance before affected payment or call access.